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Once your payment is confirmed, we will deliver your credentials via email or WhatsApp. Simply download a recommended IPTV player app and enter your provided details to start streaming.

We support a vast range of hardware including Smart TVs (Samsung, LG, Sony), Amazon Fire TV Stick, Android Boxes, iOS/Android smartphones, Mag Boxes, and PC/Mac. Check our installation guide for details.

While many players work, we recommend testing a few to see which UI you prefer. Check our list of the top 5 IPTV apps for 2025 to find the best fit for your device.

Buffering is usually caused by internet speed fluctuations, Wi-Fi interference, or app cache. We recommend a minimum of 25 Mbps and using an Ethernet cable instead of Wi-Fi for 4K stability.

You can install the credentials on multiple devices, but simultaneous streaming depends on your chosen plan. Most standard plans support 1 connection at a time.

Yes, under specific conditions. Requests must be made within 24 hours of purchase if our support team cannot fix a technical issue. Please review our full Refund Policy.

In most apps, you can find a "Refresh" or "Update" button in the settings. This force-syncs your playlist with our latest server updates.

A VPN is not required but can be helpful if your ISP throttles high-bandwidth streaming or if you are traveling and want to maintain a consistent connection to our servers.

Try switching the video player engine in your app settings (e.g., from Native to ExoPlayer or VLC). Also, ensure your subscription hasn't expired.

Activations are typically processed within 30 minutes to 2 hours during business hours. You will receive a confirmation message once your line is live.

Yes, our global infrastructure allows you to stream from anywhere in the world as long as you have a stable internet connection.

Yes, we provide an automated EPG link with our subscriptions. Most modern apps will load this automatically to show current and upcoming show schedules.

You'll need to allow "Apps from Unknown Sources" and use an app like 'Downloader' to install your chosen player. See our step-by-step Firestick guide.

Due to the low cost and administrative overhead, the 1-month plan is non-refundable once activated. We suggest testing our free trial first.

Simply visit our products page and purchase the same plan. Our system will automatically extend your existing line if you provide your current username.

Catch-up allows you to watch shows that aired in the past (usually 2-7 days). Look for a clock icon next to the channel name in your player app.

Yes, we offer 4K, FHD, and HD versions of many channels. Note that 4K requires a very stable high-speed internet connection.

For security reasons, password changes must be requested through our support team via email or WhatsApp.

Clear the app cache, delete the EPG source in your app, and then re-add it. Sometimes a simple app restart is enough to trigger a sync.

Absolutely. We offer a free limited trial so you can verify the quality and compatibility of our service with your setup.

Our servers monitor channel status automatically. If a channel is down, our team is likely already working on a fix. You can report it to support for a status update.

No. You only pay the subscription price shown on our website. There are no automatic rebilling or hidden charges.

Most IPTV apps have a built-in parental control section in their settings where you can set a PIN and lock specific categories or channels.

Yes. Install a compatible IPTV player from the App Store and use the credentials we provide to log in.

We recommend at least 15 Mbps for HD and 30-50 Mbps for consistent 4K streaming without buffering issues.

As a reseller, you purchase "credits" from us at a wholesale price. You then use these credits to create and manage subscriptions for your own customers through a private dashboard.

Yes. All resellers receive access to an intuitive dashboard where they can create, extend, delete, and troubleshoot user accounts independently.

Yes, our reseller panel allows you to generate short-term trial accounts for your potential customers to test the service.

Our credit system is straightforward. Usually, 1 credit equals a 1-month subscription, but longer durations or multi-device options may consume more credits accordingly.

Yes, we have a minimum initial credit purchase to join the program. This ensures we can provide high-level support and priority infrastructure to professional partners.

As a reseller, you are the first point of contact for your clients. If you encounter a server-side issue you can't solve, our dedicated reseller support team is here to help you.

We offer white-label options. You can use your own brand name and logos. Contact our sales team for custom app branding services.

Refunds for your clients are handled by you. We do not refund credits once they have been used to activate a line, so we advise having a clear trial policy for your users.

After your first wholesale purchase, our team will manually set up your panel and send the login details and a training guide to your email within 24 hours.

No. You can sell our connectivity lines to customers globally. Our infrastructure is optimized for international performance.

We accept various payment methods for credit top-ups, including Crypto and major credit cards. Contact support for the latest payment links.

Resellers must ensure they operate in compliance with their local laws and protect their customers' privacy data. IPTV Mercury only provides the technical platform.

Yes. As your volume increases, you can move to higher tiers with lower cost-per-credit and advanced management features.

Typically, credits stay in your account until you use them. We do not expire unused credits for active reseller accounts.

Contact your account manager on Telegram or WhatsApp. We can provide generic logos and banners to help you get started.