Terms of Service

1. Introduction

These Terms apply to your access to and use of our website and digital services (the “Services”), including subscription-based access, reseller-related offerings, and support tools. In these Terms, “we”, “us”, and “our” refer to IPTV MERCURY and its operators. “You” and “your” refer to any visitor, customer, or user.

Our Services are designed to be international-friendly and intended for lawful use. We do not provide legal advice. If you do not understand any part of these Terms, please contact us before purchasing or using the Services.

2. Acceptance of Terms

By visiting our website, placing an order, creating an account, starting a free trial, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you must not use the Services. If you are using the Services on behalf of an organization, you confirm you have authority to accept these Terms for that organization.

3. Services Description

We provide digital services that may include subscription access, customer support, onboarding assistance, configuration guidance, reseller program availability, and related technology services. Service features, pricing, plan duration, and included support levels are described on the relevant pages of our website and may vary over time.

We may update or improve the Services to maintain performance and security. Some updates may require you to update your device, application, or settings.

4. User Responsibilities

You are responsible for ensuring you have compatible devices, software, and internet connectivity to use the Services. You agree to provide accurate information when purchasing or requesting support.

You are responsible for maintaining the confidentiality of any credentials, access codes, or account details provided to you. If you believe your access has been compromised, you must notify us promptly.

5. Acceptable Use

You agree to use the Services in a lawful, respectful, and responsible manner. You must not:

• Use the Services in a way that violates applicable laws or regulations.
• Attempt to bypass security, access controls, or technical limits.
• Interfere with or disrupt service operations, servers, or networks.
• Share, resell, sublicense, or redistribute access except where reseller terms explicitly allow it.
• Use automation or scraping that places unreasonable load on the website or service systems.
• Misrepresent your identity, payment details, or authorization to use a payment method.

6. Account & Access

Some Services may require account creation or the use of access credentials. Access is typically limited to the plan purchased and may be subject to device or session limits as described on the plan page.

You must not share your access with others unless your plan expressly allows multi-user or multi-device access. We may apply reasonable measures to protect service integrity, including limiting abnormal login patterns.

7. Payments & Billing

Prices, durations, and inclusions are shown at checkout or on product pages. By placing an order, you authorize us (or our payment partners) to charge the payment method you provide for the selected plan and any applicable taxes or fees where required.

Unless otherwise stated, subscriptions are provided for the purchased term. Renewal processes (if offered) will be described at the time of renewal. You are responsible for keeping billing details up to date.

If a payment fails or is reversed, we may pause or limit access until payment is successfully completed.

8. Free Trial Terms (if applicable)

If we offer a free trial, it is provided to help you evaluate the Services. Trial availability, duration, and eligibility may vary and can be limited to one trial per user, household, device, or payment method.

Trials may have feature or time limitations and may be discontinued at any time. If a trial converts to a paid plan, the terms and price will be presented before payment is taken.

9. Reseller Terms (high-level)

If you participate in our reseller program (where available), you agree to operate professionally and comply with these Terms and any reseller guidelines we provide. Resellers must:

• Provide accurate information to end customers and avoid misleading claims.
• Respect plan limits, pricing rules, and brand usage guidelines (if provided).
• Handle customer communications respectfully and protect customer data.
• Not engage in spam, unsolicited messaging, or deceptive marketing practices.

We may suspend reseller access if we reasonably believe the reseller program is being used in a way that creates fraud risk, support abuse, or harm to customers or the service.

10. Service Availability & Limitations

We aim to provide stable and reliable service, but availability can be affected by factors outside our control, including internet providers, device performance, regional network conditions, maintenance, or third-party platforms.

We may perform maintenance or updates that temporarily limit availability. We will take reasonable steps to minimize interruptions when possible.

11. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all warranties and conditions, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or compatible with every device or software environment.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the Services.

Where liability cannot be excluded, our total liability for any claim arising out of or relating to the Services will be limited to the amount you paid us for the Services in the period reasonably connected to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

13. Termination

You may stop using the Services at any time. We may suspend or terminate access if we reasonably believe you have violated these Terms, used the Services fraudulently, or created a security or operational risk.

Upon termination, your right to access the Services will end. Sections that by their nature should survive termination (including disclaimers and limitation of liability) will remain in effect.

14. Changes to Terms

We may update these Terms from time to time to reflect service updates, legal requirements, or operational changes. The “Last updated” date will be revised when changes are made.

If you continue using the Services after updated Terms are published, you agree to the updated Terms.

15. Governing Law

These Terms are governed by applicable laws based on where the service operator is established, without regard to conflict of law principles. If you are a consumer, you may also benefit from mandatory consumer protection laws in your place of residence where applicable.

Any disputes should first be raised with us so we can try to resolve them informally. Where formal proceedings are required, they will be brought in a competent court with jurisdiction over the matter.